Course curriculum

  • 1

    Home Care Bonus Calculation for Items Needed

    • Calculate How Many Items Techs need to Sell

    • Calculation Handout
  • 2

    Interviews

    • Introduction and Preparation for Interview

    • Interview Online Guide

    • Interview Don'ts

    • The Role

    • Situation Questions

    • Logistics and Details

    • Interview Completion

    • Intern Interview Cheat Sheet
  • 3

    Welcome to Salon Leadership

    • Leadership Behaviors

    • Mission Statement
  • 4

    Job Descriptions

    • Skill Set Levels Hair

    • Skill Set Levels Skin

    • Skill Set Levels Nails

    • Guest Service Vision 2021 (dragged)

    • Guest Service Skill Sets

    • 2021 Body Levels and Princing 2
  • 5

    SalonBiz Stylist App

    • Appointment Books

    • Delete an Appointment

    • Block the books

    • Check-in a guest

    • Look up a Guest

    • Check Stats

    • Goals and Forecast

    • See Staff that are highest by category

    • Look up products & inventory
  • 6

    Salon Leader iPad tools

    • Trello
  • 7

    Know Your Building

    • Electronics

  • 8

    LaRu

    • LaRu Overview
  • 9

    Housekeeping, Cleanliness, and Sanitation

    • Station Guidelines

    • Salon Walk Through
  • 10

    Walking with State Board

    • State Board Walk Through

  • 11

    Welcoming a New Team Member

    • Day 1 Tour All Employees

  • 12

    Professional Development

    • Scheduled Check-ins

    • Building Relationships

  • 13

    Guest Challenges

    • Appropriate Guest Pop-up Notes

  • 14

    Internal Guest Challenges

    • Diffuse Negative Conversation
  • 15

    Guest Service Team Development

    • Guest Service Team Leader

  • 16

    Hair Interns

    • Intern Scheduling

  • 17

    Productivity

    • Guidelines for Keeping Technicians Productive

  • 18

    Get to know the Resource Center

    • Distribution Center

  • 19

    Salon Leader Daily Responsibilities

    • Routines for Each Day of the Week

  • 20

    Salon Meetings

    • Creating a Meeting

  • 21

    Checklists

    • Why Checklists?